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Was this the adapter that came installed from factory in your PC? Then use the Advanced editor options of the communities to add the resulting file to your post as an attachment. In the following screen, save the report to a file. Download Intel® System Support Utility, run the tool and use it to create a report with all sections, once the report is created, click on the "Next" button. If the issue persists, please provide the following details: For troubleshooting, try disabling or uninstalling the Antivirus software and check if it helps. After the Bluetooth software is removed, you can install the driver you downloaded before. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.ĥ. Reboot the PC or scan for hardware changes, check device manager and if an older Bluetooth* driver is detected and installed, repeat the actions to uninstall and delete it as well. Check Device Manager - Bluetooth, if the Intel® Wireless Bluetooth® driver is installed, proceed to uninstall and delete it.Ĥ. Go to Control Panel, Programs, and uninstall the Intel® Wireless Bluetooth Software.ģ. Intel® Wireless Bluetooth® for Windows® 10* Ģ. Download and save the Bluetooth* driver obtained from your Computer Manufacturer Support, as second option you can use the generic version of. Perform the following steps for a clean installation of the latest Intel® Wireless Bluetooth® drivers:ġ. Check for Windows* updates, and make sure sure the OS has any applicable patches. The Code 10 in Device Manager can be caused by many reasons, please apply the following actions to discard some common causes: In all cases, the Bluetooth device shows Code 10 errorĪs we understand, the Bluetooth* component of your Intel® Dual Band Wireless-AC 3165 is not working correctly. In Windows 10 Services - enabled as Automatic (Delayed Start) formerly Manual: Bluetooth Handsfree Service and Bluetooth Support Service (just in case it was a service not starting issue) Uninstall - Remove Driver - use Download Intel® Wireless Bluetooth® for Windows® 10* - Scan for changes - Detected - Cycles between Working/Not working for short period of time before stopping at error code 10 Download Intel® PROSet/Wireless Software and Drivers for Windows® 10* Driver Date: Driver Version: 19.51.2.4